Join our Team

We’re hiring countrywide. Send your CV with the role you’re applying for as the subject to: careers@twigafoods.com

Senior Manager – mCommerce

About the role

We are looking to recruit a Senior Manager – mCommerce to drive efficiencies and results across our sales process, strategy, growth and mCommerce platform. This is a data-driven change management role, and the ideal candidate must be a self-starter with senior management level experience in cross functional teams  – sales and tech.

You’ll succeed in this role if you enjoy building things from the ground up; you understand the balance between short-term needs and long-term investments; your working style is goal-driven, commands instinct, and decisive.

Key Responsibilities

Customer Experience

  • Build a customer journey that identifies and quantifies key factors for customer success
  • Design and Implement a delivery system that achieves a  seamless order and delivery experience for the customer
  • Manage all elements of customer satisfaction by providing after sales services and overseeing incoming  queries and complaint resolutions

Sales

  • Drive targets, ensure consistent sales goal setting processes, design sales incentive plans, partner with cross-functional teams and sales leadership
  • Develop a prioritized project roadmap to achieve a new and to revamp the existing sales management processes and systems
  • Manage the growth funnel in terms of customer acquisition, activation, retention, referral and revenue
  • Develop an integrated mCommerce route to market strategy

MCommerce Platform

  • Oversee mCommerce platform adoption across stakeholders
  • Develop and implement a strategy that drives organic customer generated orders on the the platform
  • Analyse platform generated user insights to inform strategy

Leadership & Mentoring

  • Provide guidance, mentorship, and leadership to the sales team, enabling them to improve their processes and procedures both internally and customer-facing
  • Design a customer service agent training program

Does this sound like you?

  • Senior leadership experience in mCommerce or eCommerce organizations working cross-functionally with Sales and Tech.
  • Desire to take initiative; lean in with your team; thrive on change and comfortable with ambiguity.
  • Strong communication & interpersonal skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • Strong m -commerce acumen and knowledge of best practices.

To Apply

Please forward CV to careers@twigafoods.com. We respond to all applications however, only shortlisted candidates will be directly contacted.